Payment return policy
Assets – any electronic currencies, fiat non-cash and cash national currencies, cryptocurrencies and tokens.
Exchange Service (the Service) – software hosted on the internet for the exchange of Assets.
Exchange – the transfer of Assets between the Service’s accounts and the User’s accounts.
User – any person who has used the Service’s services and sent Assets to the Service’s accounts, either intentionally to carry out an Exchange or by mistake.
Request – a client’s wish to exchange Assets, submitted electronically via the user interfaces on the Service’s websites.
Refund – actions taken by the Service to transfer Assets from the Service’s accounts to Users’ accounts.
1. This policy describes the Service’s actions and omissions regarding the Refund of Assets to Users, as well as the fees charged by the Service for processing Refunds. This policy forms an integral part of the Service’s Terms of Service.
2. A refund may only be made for an amount not exceeding the value of the Asset sent by the User to the Service’s accounts for Exchange.
3. A refund may only be made to the bank details provided in the email specified when the Request was created (Change of Bank Details).
4. The Service’s commission for processing the refund is deducted from the amount of the Asset refunded to the User. In certain cases (force majeure, technical failure of the Service), these terms may be revised in favour of the User.
5. Obligations of the Service:
5.1. The Service undertakes to return the Assets that were sent by the User to the accounts
5.2. The Service undertakes to return the Assets to the sender’s details within 24 hours of receiving the return address and the Customer’s consent to the return. 6. The Service is entitled to: 6.1. Not to return the Assets until the User requests a Return. Any actions by the Service regarding the Return of Assets in accordance with the current policy commence after the User contacts support. This means that without a request from the User, the Service takes no action regarding the Return; 6.2. Not to reimburse the User for payment system fees upon Return; 6.3. To refuse the User’s Request for a Refund if the exchange under the Request has been completed; 6.4. To charge the Refund fee specified in clause #8 if it is impossible to complete the Exchange for reasons beyond the Service’s control, in particular when: The Service is unable to complete the Exchange to a User’s blocked, inactive or restricted account; The Service cannot complete the Exchange under an Order placed by the User in breach of the rules (incorrect wallet format, missing memo; unsupported network format, etc.); 6.5. Not to pay the User any additional fees; 7. Special conditions: 7.1. The Service shall hold the User’s Assets subject to Return free of charge for a period of 3 calendar months from the date the Request was created; 7.2. The Service shall not dispose of the User’s Assets subject to Return for commercial purposes, nor shall it derive any investment or other profit from such Assets in any way for a period of 3 calendar months 7.3. The Service may make concessions and process a Refund to a User’s account other than the one specified in the Request if the refund involves a cryptocurrency Asset or tokens. 8. Fees: 8.1. For Refunds provided for under the policy, the Service shall retain a fee in accordance with the schemes and rates specified in this clause. PAYMENT REFUND SCHEMES Cryptocurrency → Cryptocurrency: We record all incoming cryptocurrency payments received by us in response to requests in USDT on cryptocurrency exchanges, and if the exchange cannot be carried out, you may request a refund under certain conditions. – If coins have not been purchased: If the exchange cannot be completed, you may request a refund under the following conditions: We will buy back the cryptocurrency for you at the USDT amount received from the sale (regardless of whether the exchange rate has risen or fallen), minus 0.5% + a fixed commission for withdrawal from the exchange. – If coins have been purchased: If coins have been purchased based on your request, you may request a refund under the following conditions: we sell the coins purchased by the system for USDT and buy cryptocurrency for you for that amount, minus 0.5% + a fixed commission for withdrawal from the exchange. Cryptocurrency → UAH / Payment System: We fix all incoming cryptocurrency payments received by us via orders in USDT on cryptocurrency exchanges, and if the exchange cannot be carried out, you may request a refund under certain conditions.
– If the exchange cannot be completed, you may request a refund under the following conditions: We will buy back the cryptocurrency from you for the same amount of USDT that you received upon sale (regardless of whether the exchange rate has risen or fallen), minus 0.5% plus a fixed withdrawal fee charged by the exchange. AdvCash payment system → Cryptocurrency: – If coins have not been purchased: If the exchange cannot be carried out, you may request a refund under the following conditions: The service retains a commission in accordance with its rates (taking into account payment system commissions): AdvCash – minus 1%. – If coins have been purchased: If coins have been purchased based on your request, you may request a refund under the following conditions: we sell the coins purchased by the system for USDT (1 USDT = 1 USD) and convert them into your currency. The service retains a commission in accordance with the AdvCash payment system’s rates – minus 1%. Direction: AdvCash payment system → UAH: – If the exchange cannot be completed You may request a refund under the following conditions: The service retains a commission in accordance with the rates (taking into account payment system fees): AdvCash – minus 1% Direction: Fiat currencies (KZT, USD, EUR) The service accepts fiat payments and converts them into USDT on cryptocurrency exchanges. If, for any reason, the exchange cannot be completed, our users may request a refund. In this case, we will buy back the fiat currency for the amount of USDT received from the sale, regardless of any fluctuations in the exchange rate.
In this case, the costs consist of a fixed exchange commission of 4% of the total deposit amount.
5.2. The Service undertakes to return the Assets to the sender’s details within 24 hours of receiving the return address and the Customer’s consent to the return. 6. The Service is entitled to: 6.1. Not to return the Assets until the User requests a Return. Any actions by the Service regarding the Return of Assets in accordance with the current policy commence after the User contacts support. This means that without a request from the User, the Service takes no action regarding the Return; 6.2. Not to reimburse the User for payment system fees upon Return; 6.3. To refuse the User’s Request for a Refund if the exchange under the Request has been completed; 6.4. To charge the Refund fee specified in clause #8 if it is impossible to complete the Exchange for reasons beyond the Service’s control, in particular when: The Service is unable to complete the Exchange to a User’s blocked, inactive or restricted account; The Service cannot complete the Exchange under an Order placed by the User in breach of the rules (incorrect wallet format, missing memo; unsupported network format, etc.); 6.5. Not to pay the User any additional fees; 7. Special conditions: 7.1. The Service shall hold the User’s Assets subject to Return free of charge for a period of 3 calendar months from the date the Request was created; 7.2. The Service shall not dispose of the User’s Assets subject to Return for commercial purposes, nor shall it derive any investment or other profit from such Assets in any way for a period of 3 calendar months 7.3. The Service may make concessions and process a Refund to a User’s account other than the one specified in the Request if the refund involves a cryptocurrency Asset or tokens. 8. Fees: 8.1. For Refunds provided for under the policy, the Service shall retain a fee in accordance with the schemes and rates specified in this clause. PAYMENT REFUND SCHEMES Cryptocurrency → Cryptocurrency: We record all incoming cryptocurrency payments received by us in response to requests in USDT on cryptocurrency exchanges, and if the exchange cannot be carried out, you may request a refund under certain conditions. – If coins have not been purchased: If the exchange cannot be completed, you may request a refund under the following conditions: We will buy back the cryptocurrency for you at the USDT amount received from the sale (regardless of whether the exchange rate has risen or fallen), minus 0.5% + a fixed commission for withdrawal from the exchange. – If coins have been purchased: If coins have been purchased based on your request, you may request a refund under the following conditions: we sell the coins purchased by the system for USDT and buy cryptocurrency for you for that amount, minus 0.5% + a fixed commission for withdrawal from the exchange. Cryptocurrency → UAH / Payment System: We fix all incoming cryptocurrency payments received by us via orders in USDT on cryptocurrency exchanges, and if the exchange cannot be carried out, you may request a refund under certain conditions.
– If the exchange cannot be completed, you may request a refund under the following conditions: We will buy back the cryptocurrency from you for the same amount of USDT that you received upon sale (regardless of whether the exchange rate has risen or fallen), minus 0.5% plus a fixed withdrawal fee charged by the exchange. AdvCash payment system → Cryptocurrency: – If coins have not been purchased: If the exchange cannot be carried out, you may request a refund under the following conditions: The service retains a commission in accordance with its rates (taking into account payment system commissions): AdvCash – minus 1%. – If coins have been purchased: If coins have been purchased based on your request, you may request a refund under the following conditions: we sell the coins purchased by the system for USDT (1 USDT = 1 USD) and convert them into your currency. The service retains a commission in accordance with the AdvCash payment system’s rates – minus 1%. Direction: AdvCash payment system → UAH: – If the exchange cannot be completed You may request a refund under the following conditions: The service retains a commission in accordance with the rates (taking into account payment system fees): AdvCash – minus 1% Direction: Fiat currencies (KZT, USD, EUR) The service accepts fiat payments and converts them into USDT on cryptocurrency exchanges. If, for any reason, the exchange cannot be completed, our users may request a refund. In this case, we will buy back the fiat currency for the amount of USDT received from the sale, regardless of any fluctuations in the exchange rate.
In this case, the costs consist of a fixed exchange commission of 4% of the total deposit amount.