faq en
What are KYC and AML
What is KYC?
Know your customer (abbreviated KYC) is a banking and stock exchange regulation term for financial institutions and bookmakers, as well as other companies working with private individuals’ money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction. This requirement applies to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and individual business transactions for which the financial transaction is carried out. This practice is believed to prevent money laundering, terrorist financing and tax evasion. Currently, requirements and standards aimed at implementing this principle are established at the level of national legislation, regulations of banking regulators and international organizations. The consistent implementation of the “know your customer” principle led to a gradual ban on servicing anonymous bank accounts. KYC — this is part of AML (Anti-Money laundering) — the fight against money laundering obtained as a result of illegal activities. AML is about monitoring customer accounts in order to identify suspicious movements of funds. Used in banks, stock exchanges, poker rooms, etc.
Know your customer (abbreviated KYC) is a banking and stock exchange regulation term for financial institutions and bookmakers, as well as other companies working with private individuals’ money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction. This requirement applies to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and individual business transactions for which the financial transaction is carried out. This practice is believed to prevent money laundering, terrorist financing and tax evasion. Currently, requirements and standards aimed at implementing this principle are established at the level of national legislation, regulations of banking regulators and international organizations. The consistent implementation of the “know your customer” principle led to a gradual ban on servicing anonymous bank accounts. KYC — this is part of AML (Anti-Money laundering) — the fight against money laundering obtained as a result of illegal activities. AML is about monitoring customer accounts in order to identify suspicious movements of funds. Used in banks, stock exchanges, poker rooms, etc.
What is network confirmation?
Detailed information Read here
What should I do if I didn’t specify Teg/Memo/Message when sending?
Why is TEG/MEMO needed?
Since the deposit address for some coins (Xrp, Eos, Xlm, BNB) is identical for all users, TEG/MEMO acts as a unique identifier that is assigned to our account and allows the exchange to identify the deposit and credit funds to our balance.
If you are reading this text, then most likely a mistake has already been made.
The first thing to do is calm down. Your coins are not lost! But a certain algorithm of actions will be needed to help return these coins. Further strictly point by point:- You need to record a video of at least 10 seconds from your wallet, where we can see exactly this transaction in your history. The video must be of good quality so that everything is clearly visible. The sender's address, hash, ticker, quantity and date of transaction must be clearly visible. When shooting a video, you need to refresh the page.
- Upload this video toгугл-облако.Here are instructions on how to do it.
- CSend the TXid of your shipment. Here тут you can read about what it is and how to find it in your wallet.
- Send links to the Google cloud and TXid of your submission to the operator in the chat on the site.
- The operator will create a ticket to the support service of the exchange that accepted the coins and as soon as we receive a positive response, the application will be paid at the rate at the time the coins are credited to our wallet.
Time to pay the order is running out, and my crypto exchange is delaying the transfer of coins. What should I do?
No need to worry! The address allocated for payment of the application remains in our system forever. If coins arrive at the exchanger's address after the order is canceled due to a timeout, the exchange will not be completed automatically. You need to wait until the exchange finishes transferring funds; the transaction in the blockchain will receive the number of confirmations required by the exchanger. After this you can contact support. Operators will check the receipt of coins to your address and process the exchange manually.
Can I refuse an exchange if the order has already been paid?
When the order has already been paid, there is, unfortunately, no option to refuse the exchange. Depending on the direction, we can perform the reverse operation. But in this case, all commission costs are paid at the expense of the client. The Return Policy can be found on the page Return Policyв
What is a smart contract and what are its features?
Smart contractsare computer code that specifies all the terms of the exchange between the parties. The transaction is concluded on the basis of blockchain, and its object can be any asset. Such contracts are written as code that exists on a blockchain, which is maintained and managed by a network of computers. In simple words, smart contracts allow you to exchange assets without resorting to intermediaries. Moreover, such transactions are traceable, transparent and irreversible.Required attributes of Smart Contracts:
OUR EXCHANGE THE ITEM DOES NOT ACCEPT PAYMENTS MADE BY THE SAMRT CONTRACT METHOD.
- Use of electronic signature methods based on public and private keys held by two or more parties to the agreement.
- The presence of a private decentralized environment (for example, Ethereum), in which smart contracts are written and which supports inputs and outputs for oracles that provide communication between the real and digital worlds; the subject of the contract itself and the availability of the tools necessary for its execution (cryptocurrency current accounts, oracle programs, etc.).
- Precisely described conditions of its execution, which the parties to the contract confirm with a signature, as well as the reliability of the source of digital data.
- It is very difficult to obtain random numbers and other uncertainties in a program. In some lotteries, smart participants manage to guess the jackpot.
- It is not so easy to “hide” some information. For example, a list of auction participants or their bids.
- If the contract requires information that is not on the blockchain (for example, the current exchange rate of some currency), then someone trusted must add this information to the blockchain.
- To interact with contracts, users need ether - this is the internal currency of Ethereum. It is impossible to organize a vote among those who do not yet have wallets with money.
- Smart contracts are quite slow. You can perform 3-5 transactions per second for the whole world.
- Smart contracts themselves usually perform few actions, because in the blockchain each miner will have to repeat these actions and verify the result. Suddenly he will have a slow computer.
- If there are errors in a smart contract, then these are forever. The only way to correct the error is to switch to another smart contract, but only if the possibility of withdrawing money and such a transition was initially provided for in the program. As a rule, very few people provide for this.
- Smart contracts may freeze or generally not work as expected because they did not understand the program code. However, smart contracts are constantly improving, which means that there is a possibility that these shortcomings will soon be eliminated by introducing developments onto the platforms that allow the conclusion of additional agreements.
OUR EXCHANGE THE ITEM DOES NOT ACCEPT PAYMENTS MADE BY THE SAMRT CONTRACT METHOD.
I created an application for one course, but the amount arrived differently. Why?
Exchange directions where you give or receive cryptocurrencies have different exchange conditions from other exchange conditions.
The exchange rate is finally fixed exclusively at the time the funds are credited to our account and will be recalculated at the time of receipt to the market rate, regardless of which direction it changes.
We accept payments to exchange wallets. Exchange has set the following number of blocks required to confirm the payment. Read about the refund policy for directions related to cryptocurrencies here If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or email [email protected]
The exchange rate is finally fixed exclusively at the time the funds are credited to our account and will be recalculated at the time of receipt to the market rate, regardless of which direction it changes.
We accept payments to exchange wallets. Exchange has set the following number of blocks required to confirm the payment. Read about the refund policy for directions related to cryptocurrencies here If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or email [email protected]
Replacement/change of application details
When creating an order, be sure to indicate your valid email address!
Any changes to the application data are possible only through confirmation from the E-mail specified in the application.
To replace/change the details in your application, you need to send a letter to our email [email protected] from the email address specified in your application. The subject of this letter must contain your application number (example ID: 109485 or 109485). The text of the letter must contain a new address of the details where the payment should be made. After receiving such a letter, the chat operator will manually make a payment according to your application
If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or email [email protected]
Any changes to the application data are possible only through confirmation from the E-mail specified in the application.
To replace/change the details in your application, you need to send a letter to our email [email protected] from the email address specified in your application. The subject of this letter must contain your application number (example ID: 109485 or 109485). The text of the letter must contain a new address of the details where the payment should be made. After receiving such a letter, the chat operator will manually make a payment according to your application
If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or email [email protected]
How long does it take to process an order?
Dear users, our service offers automatic and semi-automatic exchange directions.
Schedule for executing orders automatically - up to 60 minutes Regulations for executing requests in semi-automatic and manual mode - up to 8 hours Processing of semi-automatic directions is available during technical support working hours; the schedule can be found here
Schedule for executing orders automatically - up to 60 minutes Regulations for executing requests in semi-automatic and manual mode - up to 8 hours Processing of semi-automatic directions is available during technical support working hours; the schedule can be found here
If you plan to exchange coins, please note that processing of the application will begin only after receipt of confirmation of your transaction. This may take some time, on average no more than 30 minutes, but there are situations when the Bitcoin system is overloaded and transactions can take several hours or even days to be confirmed. If such a situation occurs, you do not need to worry about the safety of your funds; as soon as the transaction is confirmed, we will make a payment to the specified details.
If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or by email [email protected]
I encountered a fraud
If you transferred funds to a third party who did not provide the service or product, you should know that we are not responsible for such transactions.
We warn users about this in the service rules, as well as in various forms on the site. But you can contact us for support, depending on the situation, we may be able to influence the process of blocking the scammer’s details, etc.
If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or by email [email protected]
We warn users about this in the service rules, as well as in various forms on the site. But you can contact us for support, depending on the situation, we may be able to influence the process of blocking the scammer’s details, etc.
If you have any other questions, please contact our support team via online chat on the website (icon in the lower right corner of the website) or by email [email protected]